Cancellation Policy

At Pure Bengal, we aim to process and ship orders as quickly as possible. Because of this, cancellation requests must be made within a limited time after placing an order.

Order Cancellation

Customers may request to cancel an order within 12 hours of placing it.

To request a cancellation, please contact us immediately at:
πŸ“§ sourabsofr815@gmail.com

Please include:

  • Your order number
  • Your full name

After Order Processing

Once an order has been processed, packed, or shipped, it can no longer be canceled.

In such cases, customers may follow our Return Policy after receiving the item.

Refund for Canceled Orders

If your cancellation request is approved:

  • A full refund will be issued
  • Refunds will be sent to the original payment method
  • Processing time may take 5–10 business days depending on your payment provider

Non-Cancellable Orders

Orders cannot be canceled if they are:

  • Already processed
  • Packed for shipment
  • Shipped or in transit

Important Notice

We recommend reviewing your order carefully before completing your purchase to avoid the need for cancellation.

If you have any questions, please contact us and we will be happy to assist you.